Operations · United Kingdom
Brainlabs is a digital media agency – we’re passionate about using data and tech to craft marketing strategies that drive real business results for clients. Our 1000+ Brainlabbers partner with some of the world’s largest advertisers to do just that.
Our mission is simple, we want to become the world’s largest independent media agency, famous for delivering high performance and accelerating the careers of Brainlabbers whilst we’re at it.
Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.
As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.
This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.
You can read The Brainlabs Culture Code in full here.
What’s the role
We are looking for a Business Director to lead a portfolio of clients and inspire, motivate and develop a multi-disciplined team to deliver the very best of Brainlabs. You will act as the senior client contact developing strong partnerships through impeccable relationship management, strategic guidance and leadership skills. Being a trusted advisor, you will seek to understand the needs of our partners and bring together the right skills within the team to shape and develop compelling client strategies and meticulous delivery of these to go above and beyond the expectations of the client.
What you’d do
Who we’re looking for
How to succeed in this role
The hard measures for the success of this role will be measured in client satisfaction (CSAT scores and RR%), client retention, meeting budgeted revenue, delivering existing client growth and new business. Happiness and retention of your team (the hive) will also be a key factor of your role.
The soft measures are in team happiness, motivation and your own fulfillment in the role.
What's in it for you
Brainlabs is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!
Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.