Mark Caldwell

Mark Caldwell is a seasoned telecommunications professional with extensive experience in contact center deployment and support, currently serving as Lead Telecommunications Engineer at Bright Horizons since November 2020. In this role, Mark has provided Cisco CUCM and Unity support while training contact center staff in Genesys Cloud to improve team efficiency. Prior experience includes a decade at CenturyLink, where Mark was involved in Cisco UCCE Contact Center deployment and internal voice engineering, alongside monitoring network operations. Mark's earlier tenure at IBM encompassed software and hardware asset management, achieving significant savings through compliance audits, and leading a network operations team. Mark holds a Bachelor of Applied Science in Journalism from the University of Northern Colorado.