Alan J. Gray II

Alan J. Gray II, MBA, is an experienced leader in customer experience and insights with a strong background in healthcare and pharmaceutical sectors. Currently serving as Director of Customer Experience Measurement & Testing Strategy at Baylor Scott & White Health, Alan spearheads measurement and research functions for the largest not-for-profit health system in Texas, supporting over 55,000 employees and enhancing patient experiences. Prior roles include Customer Insights Program Manager at Johnson & Johnson Innovative Medicine, where Alan built an insights function within the supply chain, and Director of Customer Insights at Herff Jones, where transformative changes were initiated. Alan's experience at Roche Diabetes Care involved leading global customer insights efforts that informed product development and efficiency. Alan began a career at Eli Lilly and Company, progressing through various roles focused on market research and customer insights. Alan holds an MBA in Marketing from Indiana University and a Bachelor of Science in Computer Information Systems from Florida Agricultural and Mechanical University.