Katrien Lenaerts

COO at Callexcell

Katrien Lenaerts is the COO at Callexcell. Prior to this, they served as Operations Director a.i. and Director Service Delivery at Acerta. In these roles, they were responsible for managing day-to-day business operations, implementing customer contact center strategy, increasing customer satisfaction, and developing competent and committed teams. Katrien has a proven track record of success in delivering sales targets and increasing profitability.

Katrien Lenaerts is a certified social mediator based on the principles of deep democracy, certified talent analyst, and senior consultant innovative organization. Katrien has also completed a digital leadership programme and an organization coach programme. Furthermore, they have a postgraduate in family mediation and lean service and administration. Lastly, they are also a master in translation German/French.

Katrien Lenaerts works with Michaela Vlekken - HR Strategist, Martine Milissen - Customer Service Manager, and Pieter Jaeken - Innovation & Business Development. Katrien Lenaerts reports to Karin Van De Velde, CEO.

Timeline

  • COO

    Current role

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