Scott Epstein

Scott Epstein is the Chief Product Officer at CaseWare. Scott has over fifteen years of experience in product management and deployment, with a focus on contact centers and large-scale initiatives. Prior to CaseWare, Scott served as the Vice President of Product Management at CCC Intelligent Solutions from January 2009 to September 2021. There, they were responsible for developing executive client relationships and leading large teams of client and firm personnel. Scott also directed the Deployment Management and Service Delivery groups across over forty client engagements.

Before CCC Intelligent Solutions, Scott was the Senior Principal at Mattersight Corporation (formerly eLoyalty) from May 2006 to January 2009. At Mattersight, they led initiatives for strategic accounts realizing significant additional subscription revenue. Scott also identified a new product opportunity, secured co-development partner clients, and led the design and development of a collections offering from concept to executed product. Additionally, they developed a delivery methodology to employ for all client engagements and presented the offering to prospective clients as a key knowledge expert in partnership with the business development team.

Scott has a proven track record of success in product management and deployment. Scott is an expert in their field and has a deep understanding of the needs of contact centers and large organizations. Scott is a skilled leader and manager, with the ability to develop strong relationships with clients and teams. Scott is a strategic thinker who can identify opportunities and develop innovative solutions to complex problems. Scott is a talented communicator who can effectively present ideas and build consensus among stakeholders. Scott is a results-oriented individual who is focused on delivering quality products and services that meet the needs of their customers.

Scott Epstein has an MBA from Northwestern University - Kellogg School of Management, with a focus in strategy, marketing, and technology. Scott also has a Bachelor of Science in Business Administration and Management from Purdue University. In addition, they have certification from Northwestern University - Kellogg School of Management in Product Strategy, Qualtrics in Customer Experience Expert, and The University of Chicago Booth School of Business in Scaling for Growth Executive Leadership Program.

They are on a team with Peter Cheetham - Chief of Staff, Kate Muller - Chief People Officer, and Susan Farrell - Chief Marketing Officer. Scott Epstein reports to David Osborne, CEO.