Lydie Percier

Lydie Percier currently serves as the Chief Innovation Officer at Indosuez Wealth Management, where responsibilities include managing the Group Innovation Lab and leading the NextGen/NextWealth program while defining the innovation strategy for the group with a focus on emerging technologies such as Digital Assets and Generative AI. Prior to this role, Lydie held the position of Group Head of Innovation Lab at Crédit Agricole Consumer Finance, where a significant achievement was establishing the first international intrapreneurship program and contributing to the creation of a successful co-owned startup. Additionally, Lydie led customer experience initiatives at Crédit Agricole, empowering various international entities to enhance B2C and B2B2C services. Experience in customer journey management was gained at Société Générale, focusing on transforming retail banking through the creation of customer-centric teams and seamless cross-channel experiences. Lydie's career began in various marketing roles at SFR and IBM. Educational qualifications include Master’s degrees in Marketing and Services Marketing from TBS Education and ESEC Barcelona, respectively.