Mona A.hafez

Mona A. Hafez, MBA, is an accomplished banking professional with extensive experience in client onboarding, relationship management, and business development across multiple financial institutions within the Middle East and Africa. Currently serving as Vice President and Platform & Data Services Lead for Citi, Mona oversees critical regulatory projects and initiatives related to account opening and maintenance. Previous roles include Vice President and Senior Manager at ADIB, where responsibilities encompassed onboarding and governance, as well as leadership positions at Mashreq Bank and Emirates Islamic Bank, focusing on business development and relationship management. Mona's career is marked by a strong track record in process improvement, client retention, and maximizing new business opportunities, supported by a solid educational foundation in business administration from prestigious Lebanese institutions.