Sara Kaur

Sara Kaur is an experienced Customer Service Representative at the City of Casey since February 2017, specializing in assisting residents with various inquiries. In addition, Sara has been serving in IT Helpdesk roles at the Australian Taxation Office since September 2016 and previously from April 2016 to October 2016, focusing on resolving product-related issues and providing first-call resolution. Sara’s proficiency in customer service is further demonstrated through previous work at the ATO IT Help Desk, where responsibilities included troubleshooting and escalating unresolved customer issues while adhering to business metrics. Education was completed at Swinburne University.