Heather Mitchell-Botts

Heather Mitchell-Botts is an experienced professional in customer success, training, and library services, currently serving as the Manager of Customer Success & Training at Clarivate since October 2021. Prior to this role, Mitchell-Botts worked as a Training & Consulting Partner at ProQuest from April 2020 to October 2021, and held positions as an Instruction Librarian at UC Clermont College and Campus Librarian at ECPI University. Early career experience includes roles at Bank of America as a Mortgage Servicing Specialist, a Graduate Assistant at Thomas Cooper Library, a Health Advisor at UnitedHealth Group, and Internal Customer Support at Humana. Mitchell-Botts holds a Master of Library & Information Science from the University of South Carolina-Columbia and a Bachelor of Arts in English Literature from Eastern Kentucky University.