Clotilde Serot

Clotilde Serot has extensive experience in transformation and management, currently serving as a Consultant in digital transformation at CNP Assurances since July 2003, where responsibilities include fostering employee engagement and developing customer-centric ideas within the HACKCELERATEUR, an innovation lab. Prior roles at CNP Assurances involved managing online customer service operations, overseeing outsourced activities, and enhancing process efficiency in procurement. Clotilde's experience also includes operational management at Office Depot and organizational engineering at Le Groupe La Poste, demonstrating a strong background in process improvement, team leadership, and service quality enhancement. Clotilde holds a degree from École Supérieure de Commerce Et de Management - ESCEM.