Shaun McVey

Shaun McVey is a seasoned technical support and escalation engineer with extensive experience in the technology sector. Currently serving as a Senior Escalation Engineer at Cockroach Labs since March 2021, Shaun has held multiple titles within the company, including Escalation Engineer and Staff Technical Support Engineer. Previous roles include Senior Customer Operations Engineer at D2iQ (formerly Mesosphere, Inc.) from May 2017 to November 2020, Client Services Engineer at Basho Technologies, Inc. from December 2015 to April 2017, and various positions at Red Bee Media from August 2006 to May 2015, including Service Delivery Manager and Systems Engineer. Shaun's career began at BT Worldwide as an Operation Support professional from January 2001 to August 2006. Shaun holds a Bachelor of Science in Informatics, specializing in Computer Science, Artificial Intelligence, and Software Engineering from The University of Edinburgh, obtained between 1996 and 2000.