Diem Lam

Diem Lam is an experienced IT Service Manager with a strong background in service delivery and management across various organizations. Currently serving as Service Manager for Corporate Services IT at Commonwealth Bank since June 2024, Diem oversees ITIL best practice Service Governance and conducts IT control self-assessments. Previously held roles include Service Manager for Active Directory at Commonwealth Bank, where responsibilities included managing Active Directory services and ensuring compliance with security policies. Diem also served as Change Manager at NSW Business Chamber, coordinating service management processes and fostering a service management culture. Earlier experience includes roles at Multiplex, Sunsuper, Sandvik, Boral Shared Business Services, and J Backwoods & Sons, focusing on IT service coordination and support. Educational achievements include a Diploma in IT Network Engineering and certifications in Microsoft's Systems Management Server.