Stephen DiIuro

Stephen DiIuro has extensive experience in leadership roles within the financial and healthcare sectors, currently serving as VP, Head of Customer Experience & Contact Centers at Commonwealth Care Alliance since July 2024. Previous roles include Senior Vice President and Head of Operations & Vendor Management at Citizens Access and Managing Director of Customer & Provider Services at Blue Cross & Blue Shield of Rhode Island, responsible for customer experience and member retention strategies. Other notable positions include Senior Vice President at Citizens Financial Group, where Stephen led various operational areas, and played a pivotal role in driving transformational change. Academic credentials include a Bachelor of Science in Management Information Systems from the University of Rhode Island and advanced training in leadership and project management from Babson College, Six Sigma Academy, and McKinsey & Company.