Ines Zelkanovic - Cruz

Ines Zelkanovic - Cruz has extensive experience in customer service and administrative roles, currently serving as a Senior Specialist on the EH&S Response & Planning Team at Con Edison since November 2005. In this position, Ines supervises a team of up to 20 Customer Service Representatives, ensuring high-quality service delivery. Previous roles at Con Edison include Customer Operations Supervisor, where responsibilities involved evaluating employee performance and leading an internal Issues Resolution Team, and Customer Service Representative, recognized for outstanding leadership potential. Earlier experience includes serving as an Administrative Assistant at David Shuldiner Inc., providing comprehensive administrative support to executives and field staff.