Vina Punwasi

Technical Support Specialist at Connect America

Vina Punwasi has a diverse work experience spanning various industries. Vina began their career as a Technical Support Specialist at Altice USA from February 2016 to February 2018, where they provided technical support for customers. Vina later worked as an Executive Management Assistant at EDS | Engineering and Data Solutions from October 2018 to April 2019, handling various administrative tasks and supporting business operations.

In 2019, Vina joined National Debt Relief, LLC as a Retention Specialist from October 2019 to January 2020. Vina then moved on to work as a Technical Support Coordinator at GAL Manufacturing Company LLC from August 2020 to July 2021. In this role, they managed incoming phone calls, enhanced productivity, and coordinated with technicians.

From August 2021 to March 2022, Vina worked as a Customer Service Technical Support Tier III Agent at Benchmark Education Company. Vina recorded and responded to support requests, conducted research to improve support efficiency, and delegated requests to resolution groups.

Most recently, Vina served as a Model Builder at Anaplan from April 2022 to July 2022. In this role, they project managed and implemented complex financial planning and analysis models, facilitated requirements gathering workshops, and built strong relationships with stakeholders and clients.

Vina's work experience demonstrates their technical support skills, administrative abilities, and project management expertise across multiple industries.

Vina Punwasi holds a Bachelor of Science (BS) degree in Business Administration and Management, with a field of study in General Business Management, from Medgar Evers College, CUNY. In addition to their degree, they have obtained various certifications, including the Certified Anaplan Model Builder Certification from Anaplan in July 2022, the Microsoft gener8tor Skills Accelerator Project Management Certificate from gener8tor in April 2022, the Anaplan Level 1 Model Building certification from Anaplan in May 2022, the Anaplan Level 2 Model Building certification from Anaplan in July 2022, and The Anaplan Way certification from Anaplan in July 2022.

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