Roey Tidhar

Roey Tidhar is a seasoned professional in customer support and technical operations, currently serving as a Customer Support Operations Manager at Contentsquare since March 2020. Roey specializes in enhancing the Support Knowledge Base and deploying self-service platforms, along with conducting research, facilitating platform migrations, and integrating AI-based tools to optimize workflows. Previous experience includes roles as a Technical Support Engineer at CardioLog Analytics and a Technical Support Specialist Tier 2 at Trafficpoint, where Roey also developed and managed WordPress websites. Earlier career highlights include significant positions at Semic, IBM, and Microsoft, showcasing a strong foundation in technical support and customer service. Roey holds a degree in Frontend Development from Hacker U, completed in 2016.