Chelsea Casanave Learned

Chelsea Casanave Learned has a diverse work experience spanning multiple industries. Chelsea currently works at Cytel as a Senior Customer Experience & Operations Specialist. In this role, they are responsible for managing customer experience improvement projects, running SaaS implementations, and assisting with support initiatives. Chelsea also led a cleanup and reorganization of the ticketing system to improve issue tracking and resolution.

Prior to their current role, Chelsea worked as a Customer Experience & Operations Specialist at Cytel, where they worked under the VP of Software Operations. In this position, they were involved in operations planning and research, data management and visualization, and reducing ticket volume through initiatives and the creation of educational materials.

Before joining Cytel, Chelsea worked at Constellation Software Inc. as an Application Support Analyst (Care Desk). Their responsibilities included troubleshooting and resolving customer tickets, training clients in application best practices, and performing research and testing.

Chelsea also has experience in technical support consulting, marketing and engagement, office management, and sales. Chelsea has worked in various roles at Live Arts Theater, Blue Light Ballroom, WorldStrides, Beauty for Ashes Contemporary School of Dance, and Amy's Dance Studio.

Chelsea's early work experience includes roles as a restaurant cashier at Pasta Pomodoro and as a retail store representative at Family Christian Bookstores.

Chelsea Casanave Learned received their Bachelor of Arts degree in Theater, Dance, and Civic Engagement (Nonprofit Business Administration) from Christopher Newport University. Chelsea attended the university from 2010 to 2014. Prior to that, they completed their high school education at Oakton High School from 2006 to 2010. No specific degree or field of study was mentioned for their high school education.