Head of Customer Success

Customer Service · Full-time · Remote

**Who’s behind Deel? ** We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 45+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

**So, why now? ** A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

Deel is the market leader in international payroll and compliance. With over $200 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

**Duties **

  • Working with our executive team and leadership to develop, implement, build and lead the global customer success strategy
  • Building and leading the customer success function, including implementing technologies, building processes, driving the roadmap and measuring team performance
  • Developing deep relationships with our largest customer, serving as their partner in achieving their goals and desired outcomes.
  • Building robust cross-functional workflows with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention.
  • Activating and renewing our customer base, acting as the customer's main advocate within Deel

**Requirements **

  • 5+ years of experience in a customer success leadership position with experience working cross-jurisdiction at unicorn start-ups or big tech company
  • Extensive experience in organizational /company design; designing company structures, performance frameworks, cross-functional processes, and using data-driven techniques to measure success
  • You have a track record of achieving metrics and have developed and deployed successful expansion plans.
  • You have a record of introducing and launching new technologies /strategies into existing operating models
  • You have a relentless execution ethic and lots of energy

**Benefits **

  • Life changing pre-IPO equity
  • The option of getting paid in digital currency
  • Work from wherever you want; the Deel office, your house or the beach
  • Learning and development budget for books, courses and conferences
  • Remote first working culture and covered remote office space
  • All-expenses paid international company off-sites
  • Have your birthday on us
  • All the latest tech you need