Toka Samy Shams

Toka Samy Shams has a diverse professional background in customer support and administrative roles, with significant experience at Dell Technologies from November 2019 to May 2021, where Toka held positions as a Specialist Customer Support Technician and later as a Senior Quality Lead - Technical Support Engineer 2. In these roles, Toka was responsible for resolving customer queries, enhancing quality and customer satisfaction, and coordinating daily activities while monitoring service level objectives. Prior experience includes serving as the Gulf & Levant CE Administrator at Pfizer, where Toka managed customer engagement processes, and a role in quality control at Rocket Internet. Additionally, Toka worked as an Administrator in the Student Support Office at Misr International University from January 2017 to November 2019, supporting students with academic issues and administrative tasks. Toka earned an American Diploma from Cairo Modern International School and a degree in Literature, Linguistics, and Translation from Misr International University.