Lilian Herrera

Lilian Herrera is an accomplished professional in software release management and process analysis, currently serving as a Senior Release - Process Analyst at Delta Dental Insurance since May 2022, after previously holding the position of Release Analyst III. Lilian has a robust history of coordinating cross-functional teams to facilitate the successful delivery of software products and managing software environment maintenance. Previous roles include Release Coordinator at Salesforce, Customer Support Advocate at ServiceTitan, and Project Coordinator at Export Portal, where foundational skills were developed. Lilian began a career at Starbucks as a Barista, showcasing strong customer service skills. Educational background includes a Bachelor of Science in Computer Engineering from California State Polytechnic University-Pomona, completed in 2019.