Field Manager - Indianapolis

Company Profile: 

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country.  Come join our growing company.

Field Manager

The Field Manager will report to the Market Manager

Job Overview

The Field Manager is a critical leader at the market.  The Field Manager will be responsible for overseeing the day to day operations at his/her location(s). The Field Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations.  Relationship building with client and recruiting for each location are utmost priorities.

Responsibilities and Duties

• Focus on relationship with client

• Focus on Independent Contractor Partnerships (Profitability & Compliance)

• Achieve goals set forth by the client & Diakon Logistics

• Develop and hold your staff accountable (if applicable)

• Continuously recruit and retain Independent Contractors

• Manage claims and their processes

• P&L Management (Controllables)

  • Delivery Expense (Minimums / effective routing, Support Expense)
  • Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, ICC Support Travel, Uncollected Debt)
  • Warehouse Expense (if applicable)
  • Administrative Expense
  • Achieve Location Margin goals
  • Rental car vs mileage reimbursement

• Communicate effectively with the client

• Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap)

• Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap)

• Store visits as needed in order to build/maintain relationship with client

• Maintain tote inventory and hold ICCs accountable

• Enforce and adhere to company policies and procedures

• Responsible for loadout and warehouse oversight (if applicable)

• Actively route monitor teams

• Participate in Weekly Operations Meetings

• Hold ICC meetings as needed to review claims, settlements, compliance, etc.

• Participate in Client and internal conference calls

• Provide Weekly updates on your locations as dictated by Market Manager. Weekly recap should include:

  • Your schedule for the week
  • Summarized update of location(s)
  • Standup recap
  • Ride behind recap

• Provide operational support to assigned locations when needed

Qualifications

• Proven leader
• Effective communication skills
• Proven results
• Organized
• College degree or equivalent experience

Salary:  $50,000-60,000/year, DOE; plus benefits and potential for bonus

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.