Diamond Trust Bank (DTB) is a leading regional bank, listed on the Nairobi Securities Exchange (NSE). An affiliate of the Aga Khan Development Network (AKDN), DTB has operated in East Africa for over seventy years.

DTB’s focus on the SME sector and commitment to enhancing convenience for customers through innovative digital solutions has driven the Bank’s growth in recent years.

With over 130 branches in Kenya, Tanzania, Uganda, and Burundi, DTB is committed to enabling people to advance with confidence and success. The Bank’s heritage and values are articulated in its brand promise, Achieve More, and brought to life through an engaged diverse workforce.

Banking

Diamond Trust Bank

Diamond Trust Bank's headquarters in Nairobi, Kenya

This department oversees the coordination and execution of operational processes and policies within the organization.

Operations Management

The Finance and Banking Team at Diamond Trust Bank plays a pivotal role in driving the bank's financial strategy and fostering growth within the SME sector. This team is responsible for developing innovative banking solutions, managing credit assessments, and nurturing business relationships to enhance customer experience. Through collaboration across various roles, including business development and finance, they ensure the bank’s services are tailored to meet the evolving needs of clients while supporting the bank's overall financial health and strategic objectives.

Finance and Banking Team

The Customer Service Team at Diamond Trust Bank is dedicated to delivering exceptional support and assistance to clients across East Africa. This team ensures customer inquiries are handled promptly and effectively, manages relationships with corporate and individual clients, and drives customer satisfaction through personalized service. By integrating innovative digital solutions, the team plays a crucial role in enhancing the overall banking experience, aligning with DTB's commitment to enable customers to achieve more.

Customer Service Team

The Operations Team at Diamond Trust Bank plays a crucial role in ensuring the smooth functioning of daily banking activities. They manage and streamline processes related to business banking, card operations, and custodial services, focusing on enhancing customer convenience and efficiency. By implementing innovative operational strategies, the team supports the bank's commitment to growth, particularly in the SME sector, while upholding the values and heritage of DTB.

Operations Team

The Risk Management and Compliance Team at Diamond Trust Bank is responsible for ensuring that the bank operates within regulatory frameworks and adheres to internal policies to mitigate risks. This team evaluates credit, operational, environmental, and financial crime risks while developing and implementing compliance programs. Their efforts help maintain the bank's reputation, safeguard assets, and promote ethical practices across all operations, thereby supporting DTB's commitment to customer trust and sustainable growth.

Risk Management and Compliance Team

The Human Resources Team at Diamond Trust Bank is responsible for attracting, developing, and retaining a skilled and diverse workforce that aligns with the bank’s mission and values. They manage recruitment, employee relations, performance management, and compliance with labor laws, ensuring a supportive and engaging work environment. Through strategic HR initiatives, the team facilitates organizational growth and enhances employee satisfaction, contributing to the bank's overall success in the competitive financial sector.

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Other teams

Finance and Banking Team

Customer Service Team

Operations Team

Risk Management and Compliance Team

Human Resources Team