Lerato Angelina Makena

Lerato Angelina Makena is an experienced IT professional with a robust background in technical support and service desk roles, currently serving as an IT Service Desk Agent at Discovery Limited since May 2022. Prior experience includes an internship as an FTTH Support Engineer Level 1 at Vox Telecom, where responsibilities involved providing technical support and troubleshooting with Mikrotik routers, as well as roles at In2IT Technologies as an IT Service Desk Engineer, and in various support capacities at Nambiti Technologies and two departments within the government. Lerato holds several IT certifications, including an NQF 5 in IT System Support, Cisco Certified Entry Networking Technician, and Cisco Certified Network Associate Security, complemented by a National Certificate in IT Technical Support.