Customer Education Manager

Global

At DoiT International, we believe the cloud transforms the way we build technology, and we are on a mission to help companies, big or small, go through this transformation. We make the cloud our business, so our customers can focus on theirs. 

We are looking for a self-motivated and goal-oriented individual Customer Education Manager  who will be responsible for providing world-class Saas application training in a fast-paced environment. The ideal candidate will have an education background, experience in building an education function from scratch and customer facing training experience educating on cloud computing products, services, and solutions. We are a team of Product Success professionals who love working on providing the training needs for our customers and the organization. 

We are committed to personal development and enjoy sharing our knowledge and experience. We work hands-on, side-by-side with our customers to educate, mentor, advise, and provide  training needs so that our customers are getting the most out of what our product line has to offer. We are looking for people to join us on our mission and share the honor and delight of being able to help companies to realize their ideas into successful products.

Target Locations: Eastern/Atlantic Time Zones within the United States/Canada. We’ve created a remote first culture that thrives in a virtual environment so you have the resources you need to connect with talented people around the world. 

Want to join us?

Here is some more information about on what we are looking for here in North America and what the role will look like:

Responsibilities:

  • Build and create a training and education strategy that enables our customers to ramp quickly and realize value from our products.
  • Work closely with the Sales Enablement and Product Success team to deliver live customer education workshops / classes to our customer base and internal staff. 
  • Create (curriculum, script, videos), manage and implement content on a LMS platform.
  • Develop and implement training roadmaps in alignment with the product strategy.
  • Proactively analyze data, trends, and feedback to identify training needs, improve the learning experience and develop offerings. 
  • Identify and report platform improvements or issues to the Product team. 
  • Help define and drive metrics for adoption and efficiency of technical documentation and training.
  • Design and develop a DoiT customer certification program from the ground up
  • Work with the functional leaders and teams across the organization to collaborate on the product education needs for customers and internal staff, including new features education development.

The ideal candidate would have: 

  • 5+ years of experience in implementing and growing an education strategy in a SaaS environment. 
  • Previous experience with content development from scratch, instructional design, and e-learning for a B2B software company.
  • Experience implementing and using a learning management system.
  • Excellent communication skills (written, oral, and presentation).
  • A proven track of building cross-functional partnership and alignment.
  • Ability to quickly learn systems and transfer that knowledge into training content.
  • Ability to communicate technical concepts clearly and effectively, with a focus on storytelling and outcomes.
  • Embody a “be curious” personality and self-motivation to learn and develop professional competencies / certifications.

Sounds like you?

Here’s a little more info about us and our culture...

  • For many companies, the journey to cloud transformation can be more like a tangled web of complexity. DoiT International is a global organization that helps teams successfully evaluate, test, migrate, and optimize on the public cloud.
  • As Google Cloud’s top partner and a strategic partner of Amazon Web Services, our mission is to enable customers to harness the power of the public cloud at peak efficiency so they can focus on building the best products for their own customers.
  • Beyond just a helping hand, we’re building a suite of products to help our customers to optimize every facet of their cloud deployments. As a testament to our deep engineering expertise, over 1,000 tech-savvy companies such as Outbrain, JFrog, and Redislabs trust DoiT International’s Cloud Management Platform as their copilot in the cloud.
  • Having raised $100 million from Charlesbank Capital Partners, we’re scaling all aspects of our company — especially around product innovation. DoiT’s Cloud Management Platform is a gamechanger in the industry that helps developers at digital-native companies improve cloud operations, maintain security, control cost, and ensure governance of its growing cloud estate.

Our Core Values guide us in crafting a unique and stellar employee experience for all of our team members. 

Benefits and Perks:

  • Health Insurance including Medical, Dental, and Vision plans from top carriers
  • Professional Development, including certifications
  • 401k matching / Pension Plan with employer contribution 
  • Employee Stock Option Plan
  • Uncapped PTO 
  • Parental Leave
  • Flexible working options 
  • Home Office Allowance
  • Work-life balance

Want to know more?

  • Check out our live stats page to learn more about the technologies we use to support our customers

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