Support Engineer

Engineering · Full-time · Global

We offer the most powerful and intuitive tools for starting and growing a travel business. Search, book, and manage flights across more than 20 airlines. All through one single platform.

We are making travel effortless. Join us.

Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.

We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

Our team in London is growing and we’re looking for talented people to join us on our journey.

Something to consider when reading this job advert

We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit.

Engineering at Duffel

You'll be part of the Flights API team as the first support engineer at Duffel. You will be setting the stage for providing the best experience any developer can wish for when building against a new platform.

Working closely with customers you'll provide technical insight, support and guidance for them to adopt our platform to its full extent. You'll produce helpful guides and shape our documentation alongside our UX Products team, so that our customers can confidently self-serve. You'll share and show off Duffel's technical credentials with the outside world through engaging blog posts, creative code samples and community contributions.

With your unique perspective into our customer's experience and challenges you'll provide crucial feedback to influence our product and engineering roadmaps and help build a better Duffel.

The tools used on the team include Elixir, Erlang and PostgreSQL on Google Cloud Platform. We also use React, Next and Typescript.

What we're looking for in you

  • Empathetic and clear communication.
  • Articulate about the what's and why's of your work in a clear and structured way.
  • Confident discussing technical topics with engineers and providing them the best customer service.
  • In-depth understanding of REST APIs.
  • A high bar for code quality and development practices.
  • Exposure to developing and shipping software.
  • Problem solving ability with analytical first approaches.
  • Love writing and sharing the work you do.
  • Strong documentation skills to help customers self-serve and scale support.
  • Thriving in a collaborative environment. You believe in your own methods but keep an open mind, taking suggestions and feedback onboard as well.
  • Understanding of the larger picture and how customer support can drive company success

What you can expect from us

We’re dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That’s why everyone who joins Duffel owns a share of the company.

We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that’s why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief.

Note to recruitment agencies

Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.