Yakina Edwards

Yakina Edwards has extensive experience in patient care and customer support, currently serving as a Patient Care Connection at Atrium Health since September 2021, and previously as a Resolution and Support Specialist at Westmed Medical Group since August 2017. Yakina is skilled in managing Onbase ticketing systems, fulfilling service level agreements (SLA), and enhancing workflow processes to meet client needs. Previous roles include Contact Center Agent at Dowd YMCA, Deployment Analyst at Tolt Solutions, and Customer Service Representative at various organizations, each position contributing to a strong foundation in communication, problem-solving, and technical support. Yakina holds an Associate's degree in Physical Therapy Technician/Assistant and an Associate of Arts, along with a Bachelor of Science in Special Education and Teaching from South Carolina State University.