Victor Okafor

Victor Okafor has extensive experience in customer support and technical leadership, currently serving as a Customer Support Representative and Technical Team Lead at eTranzact International PLC since June 2017. Responsibilities include team management, advanced complaints resolution, and providing personalized service to high-net-worth individuals. Victor also assists customers with the ALAT Onboarding process and manages social media complaint desks for Wema Bank and ALAT, alongside promoting the company's products and brand. Previously, from March 2015 to May 2017, Victor worked at Wema Bank Plc as an Agent in Contact Centre Operations, where duties involved documenting and addressing customer inquiries across multiple channels. Victor holds a Bachelor's degree in Computer Science from Madonna University Elele Campus, earned between 2007 and 2011.