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Customer Success Engineer

Engineering · Full-time · Waltham, United States

Exoprise is a leading cloud and network performance management company. We are profitable, growing and looking for great people to help us better support our growing customer base. Exoprise believes in hiring strong, motivated individuals and giving them the responsibility to do great things. Every day is different with something new to learn.

We are looking for a Customer/Sales professional to work with prospects and customers through all stages of Exoprise adoption. Your ability to organize, document, and make interactions as repeatable as possible will be critical to your success at our company.


  • Support the technical pre- and post sales process
  • Build and maintain a technical and trusted advisor relationship with customers and prospects
  • Demonstrate our solutions to highlight capabilities and use-cases
  • Support customers during trials
  • Scope and architect solution deployments
  • Provide post-sales support (e.g., training, deployment, & support)
  • Help establish and enhance demonstration material showcasing Exoprise solutions
  • Updated and/or add to our technical documentation at
  • Provide valuable solution feedback to Engineering from hands-on use and customer interaction


  • 5+ years background in Microsoft network and system infrastructure including hybrid Office 365 environments
  • Experience with system, application and network monitoring solutions
  • Excellent presentation, communication, and problem-solving skills
  • Recent hands-on experience working with enterprise IT organizations
  • Some/light travel possible


  • MCSE or equivalent
  • WordPress, Microsoft communication tools
  • Remote presentation tools

Benefits and Compensation

Exoprise Systems offers a competitive salary, equity in the company and an excellent benefits program including:

  • Medical, Dental coverage through Blue Cross / Blue Shield
  • Bonus Participation
  • Untracked PTO
  • Employee referral bonus
  • Weekly company lunch

We’re located in Waltham right off Route 95/128 with convenient access to shuttles (Alewife) and buses. Some telecommuting is possible, for the right candidate anything is possible.

To apply for this position please send your resume to


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