Onboarding Operations Manager, OOM

About Expedock

We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.

Who we need

We are looking for a dynamic and capable Onboarding Operations Manager (OOM) who can integrate seamlessly into the organization, instantly making a significant impact on the customer onboarding process. Are you an operations whiz who loves to turn chaos into order? Are you thrilled by the thought of setting goals, hitting targets, and making a tangible impact on an organization? If you thrive in a fast-paced environment, get a kick out of streamlining processes and helping new clients feel right at home, we have the perfect role for you! Join us, and bring your expertise to a role where your impact will be tangible, your skills will be honed, and your growth opportunities will be plentiful.

Job Description

The Onboarding Operations Manager will be in charge of:

• Customer Onboarding Optimization

  • Lead the development and implementation of strategies to optimize the customer onboarding process, ensuring successful and efficient customer integration.
  • Set and track key performance indicators for the onboarding process, identifying areas of improvement and initiating necessary changes.

• Training and Account Set-up

  • Facilitate comprehensive training for team leads and operators on customer processes, troubleshooting, and edge case mapping, enhancing our team's skills and knowledge.
  • Oversee the setup and management of customer accounts on Expedock, ensuring efficient and accurate data mapping and cleaning.
  • Consolidate and create necessary documentation, streamlining the onboarding process and ensuring clarity and efficiency in our procedures.

• Product Optimization

  • Work closely with the product team to communicate insights gained from onboarding experiences, contributing to product optimization and the development of needed features.

Qualifications

• A minimum of 2 years of experience in supply chain management and operations.
• Proven track record in operations and/or account management.
• Experience in process optimization and training, with strong documentation skills.
• Strong interpersonal skills with the ability to build relationships and communicate effectively across teams.
• Excellent problem-solving skills, with a fast learning capability and the ability to quickly understand and resolve operational challenges.
• A detail-oriented mindset with strong organizational skills.
• A self-starter with a passion for operational excellence and continuous improvement.

Why Expedock?

• Enjoy a competitive compensation package aligned with your skills and experience.
• Become part of a vibrant and dedicated team that thrives in the stimulating and fast-paced culture that San Francisco-based start-ups are renowned for.
• Work remotely and flexibly, benefiting from the work-life balance that our global team values, while still being connected to the heart of the tech industry.
• Learn from and be mentored by the best startup talents from around the world, as well as gain exposure to diverse perspectives and cutting-edge practices in the tech sector.