Erick Soriano is currently the VP of Contact Center Operations at Ezee Fiber, where they oversee multiple contact centers, enhance customer satisfaction, and lead a team dedicated to operational excellence. Previously, Erick held various roles at Cablevision, including Sales Manager and Sales Supervisor, where they were responsible for optimizing sales processes and training staff. Additionally, Erick has experience in managerial positions at King TeleServices LLC and Opinion Access Corp., contributing significantly to sales productivity and staff development. With a strong background in managing both customer care and sales operations, Erick is recognized for innovative solutions and strategic transformation in the contact center industry.
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