FactFinder
Kay Jeffrey is the Vice President of Customer Success at FactFinder, an AI-driven product discovery company, since May 2023, focusing on delivering measurable success for customers through data-led strategies and proactive engagement. Previously, Kay served as the Head of Omnichannel Commerce Client Services at Radial (formerly eBay Enterprise) from September 2008 to May 2023, leading a successful team responsible for strategic projects for large retailers across Europe and APAC. Additional roles include Technical Account Manager and Online Business Manager at Sawfish Software Limited, and Business Consultant at The Debt Advisor Ltd, starting their career as a Marketing Executive. Kay holds a Professional Diploma from CIM and a BA Honours degree in Communication Studies from Sheffield Hallam University.
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FactFinder
FactFinder is the European leader in eCommerce product discovery and search. Using authentic intelligence, the unique combination of artificial and human intelligence, FactFinder understands every shopper’s intent from the first click – increasing conversions and boosting revenues by over 30%. For over two decades, FactFinder has been trusted to support billions of search queries a year, for thousands of B2B and B2C brands including Intersport, White Stuff, OBI, Stihl, and MyTheresa. Every day millions of shoppers find what they are looking for – fast, personalized and with joy. FactFinder is headquartered in Germany, with offices in Berlin, London, Stockholm and Strasbourg. ✏ Learn more at www.fact-finder.com/#LinkedIn