Paula Restrepo Zapata Gerente de Servicio al Cliente y Proyectos

Paula Restrepo Zapata serves as the Gerente de Servicio al Cliente y Proyectos at Falabella Retail S.A since October 2007, where responsibilities include developing and evaluating national customer service strategies for the Ecommerce channel and determining customer loyalty strategies. Prior roles at Falabella include Jefe Nacional de Servicio al Cliente, Coordinador Nacional Servicio al Cliente, and Jefe de Control Interno Tiendas, focusing on standardizing customer service models and ensuring compliance with operational processes. Previously, Paula held positions at Autofax and ASERVIT Y CIA, specializing in internal control and collections. Educational achievements include an MBA from INALDE Business School and a degree in Public Accounting from Universidad Cooperativa de Colombia.