Luis Bocanegra

Luis Bocanegra is an experienced professional in customer service and operations management, currently serving as the Director of Customer Care at FCE Benefit Administrators, Inc. since February 2022. With a strong background in overseeing call center operations, policy development, and cross-functional cooperation, Luis has held various leadership roles in organizations such as UnitedHealth Group and QTC Management, Inc. Notable experience includes managing day-to-day operations at TaskUs, directing customer service functions at BMA, and supervising service operations at Medtronic and Coventry Health Care. Luis's educational background includes a high school diploma from Pleasanton High School, completed in June 1985.