John MacKellar

John MacKellar is an accomplished technology management professional with extensive experience in service delivery and operations across various industries. Currently serving at Fidelity Life as Technology Performance & Vendor Manager and Platform Lead for Employee Experience, John leads multiple teams, overseeing critical support and operational functions. Previously, John held managerial roles at CCL and Datacom, where responsibilities included managing client portfolios, ensuring service level agreements, and spearheading the implementation of ITIL-aligned processes. With a strong background in IT support, team leadership, and continuous improvement, John brings a wealth of expertise to technology management, underscored by a degree in Computing and Computer Communication from Leeds Beckett University.