Maria Drury

Maria Drury serves as an Ombudsman Manager and Casework Manager at the Financial Ombudsman Service, a role held since October 2012, where responsibilities include managing adjudicators investigating consumer complaints related to Payment Protection Insurance and Packaged Bank Accounts, conducting performance reviews, and providing ongoing training and quality assessments. Prior to this, Maria held various leadership positions at Nationwide Building Society from August 1992 to September 2012, including Area Sales Manager, Branch Manager, Customer Service Manager, and Customer Advisor, focusing on business management, customer service, and team development in a competitive retail financial environment. Maria's educational background includes studies at LIBF, Barnet College, and Broomfield School from 1985 to 1990.