Guest Experience Associate | Los Angeles

WORK WITH US

Service-Meets-Retail,

Experiential Skincare Company

Company description

Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is an innovative service meets retail skincare brand dedicated to providing exceptional skincare experiences and innovative products. With a unique blend of in-store and online retail, we are committed to elevating our guests' skincare journeys. 

This is an excellent opportunity for someone who wants to be part of a growth company. This position is paid hourly. 

Role description

The Guest Experience Associate (GEA) is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a GEA, you will be the first and last point of contact for our guests, ensuring every visit is seamless. You are people-centered, love to communicate, and are confident in discussing our memberships, treatments and products. Your ability to build connections translates into daily sales, contributing directly to the success of the Fig Bar. 

The Guest Experience Associate will report to the Fig Bar Manager and work cross-functionally with the other business units.

We are looking for someone who has:

• A passion for skin health
• Confidence and a natural ability to build connections that lead to sales
• A believer in Fig and our vision

Role responsibilities

• Deliver exceptional guest experiences: Greet guests warmly, manage check-in and check-out processes efficiently, and make every interaction feel personal and inclusive. Anticipate guest needs, resolve questions and create a welcoming environment.
• Drive sales: Proactively educate guests on memberships, treatments, promotions, and skincare products. Convert interest into product and membership sales to meet and exceed established sales targets.
• Support skin goals: Collaborate with Skin Educators to encourage follow-up treatments and recommend at-home skincare solutions aligned with guest needs and goals.
• Maintain the Fig Bar environment:  Assist with daily Fig Bar tasks and projects, including restocking products, handling returns, sanitizing tools, cleaning, and ensuring the Fig Bar remains organized and inviting.
• Collaborate and train: Contribute to a high-performing team by fostering collaboration and assisting with training and coaching new GEAs.
• Engage the community: Participate in community-building efforts by supporting events hosted at your Fig Bar location, which may include event preparation, guest engagement, and showcasing products and services.
• Time and attendance: Be present and punctual for scheduled shifts, as attendance is critical for our operations and ensuring a high level of service for our guests.
• Additional duties and responsibilities may be added or modified throughout your employment.

This role requires a strong focus on achieving sales targets for both products and memberships, as these are critical drivers of Fig Bar success.

What we offer:

• Competitive hourly wage
• Sales incentive program
• Continuing education - learn about industry leading skin care brands and innovations in beauty
• Formula Fig perks, treatment benefits, and product discounts
• Eligibility for benefits coverage, dependent on FTE

Total rewards

• Base wage range: $18 - $22

Total reward decisions are performance based and reviewed throughout the calendar year.

At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.

Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment.  We believe in providing an inclusive workplace where all individuals have the chance to succeed.

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