Robert Johansson

Robert Johansson is a seasoned professional with extensive experience in sales, customer service, and operational excellence. Currently serving as the Nordic Sales & Service Process Improvement Manager at Fortum since September 2015, Robert drives improvement initiatives across the Nordics and is a key member of the Nordic leadership team. Previous roles at Fortum include Nordic Sales Operations Development Manager and Customer Centricity & Onboarding Manager, where responsibilities encompassed sales quality, customer onboarding, and strategic change management for B2C and B2B customers. Prior to Fortum, Robert held various positions at HP, including Team Leader Nordic Dispatch, where management of service logistics for major B2B clients was pivotal. Robert began his career in sales roles at Eniro and Telenor, laying a strong foundation in customer engagement and sales processes. Education was completed at IHM Business School in 2022.