Quality Assurance Lead

Full-time · Global

Freshly is like your personal chef—no shopping, chopping, or cleanup. Choose deliciously healthy meals sent to you fresh & ready to eat in just 3 minutes.

Freshly is a fast-growing, food-tech startup and the largest fresh-prepared-meal delivery service in the country. It’s our mission to make eating healthy easy (for all kinds of people with all kinds of different needs) by delivering fresh, nutritious, fully cooked meals directly to customers. To get there, we need exceptionally talented, bright, and driven people. This is your chance at being a part of history and future success.

General Purpose

Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance.

Main Job Tasks and Responsibilities

  • draft quality assurance policies and procedures
  • interpret and implement quality assurance standards
  • evaluate adequacy of quality assurance standards
  • devise sampling procedures and directions for recording and reporting quality data
  • review the implementation and efficiency of quality and inspection systems
  • plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
  • document internal audits and other quality assurance activities
  • investigate customer complaints and non-conformance issues
  • analyze data to identify areas for improvement in the quality system
  • develop, recommend and monitor corrective and preventive actions
  • prepare reports to communicate outcomes of quality activities
  • identify training needs and organize training interventions to meet quality standards
  • coordinate and support on-site audits conducted by external providers
  • evaluate audit findings and implement appropriate corrective actions
  • monitor risk management activities
  • responsible for document management systems
  • assure ongoing compliance with quality and industry regulatory requirements

Education and Experience

  • High School Degree or above or minimum of relevant experience
  • quality inspection, auditing and testing experience
  • experience with implementation of corrective action programs
  • product or industry-specific experience
  • knowledge of tools, concepts and methodologies of QA
  • knowledge of relevant regulatory requirements

Key Competencies

  • attention to detail
  • communication skills - verbal and written
  • data collection, management and analysis
  • problem solving
  • planning and organizing
  • judgment
  • decision-making
  • customer service orientation
  • teamwork

Posted

This position is unplaced in the org chart

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