Apprentice Support Analyst

Role Overview

We have an exciting opportunity for an Apprentice Support Analyst to join our growing Managed Services team. In this role you will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help our customers become more successful. This is an ideal role for people who are passionate about creatively solving problems and delivering outstanding customer service.  

The Apprenticeship Scheme 

The apprenticeship takes place over an 18-month period where you will: 

• Gain a nationally recognised qualification in applications support (Level 4 Apprenticeship Standard)
• Learn on the job alongside receiving external training and coaching.
• Develop experience across multiple projects, clients, and sectors.
• Broaden your understanding across key application support specialisms, such as:
• Providing advice, training, and support on technology applications
• Rolling out upgrades and new technologies internally and with customers
• Assisting with planning of IT projects

Responsibilities

Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some other bespoke applications.

• Work as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients.
• Support and manage incidents and service requests.
• Produce technical, and ‘end-user friendly’ knowledge guidance & documentation.
• Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients.

Contribute to initiatives and share knowledge as part of the FSP technical community. 

About you

• A-levels or equivalent (must have a level 2 GCSE in both English & Maths).
• Passionate about technology and driven to keep up to date with new and evolving technologies.
• Able to communicate technical concepts to non-technical people.
• Ambitious and eager to learn.
• Possess analytical skills, and capable of researching resolutions for new and unknown technical issues.
• Due to the nature of this role, successful candidates may need to undergo security clearance. To be eligible for this role you must have lived in the UK for at least 5 consecutive years.

What we look for in our people

• Strong alignment with FSP values and ethos
• Commitment to teamwork, quality and mutual success
• Proactivity with an ability to operate with pace and energy
• Strong communication and interpersonal skills
• Dedication to excellence and quality

Who are FSP?

Founded in 2012, FSP Consulting Services (FSP) are a leading enterprise-level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams.

At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high-quality business and technology delivery with a dedication to exceptional client experience.

Behind this commitment is a dedicated employee-first strategy, built around our organisation’s core values. We are proud to be a multi award-winning workplace, most notably recognised by Best Companies™ as #1 Best Company To Work For in the UK, Tech and the South East in 2023.

We are ISO27001 and ISO9001 Certified by UKAS. We are also a CREST approved penetration testing and SOC company, IASME Cyber Essentials Certification body and Cyber Essentials Plus certified.

Find out more about our awards here: https://fsp.co/about-fsp/

Why work for FSP?

At FSP, we are committed to providing:

• A collaborative and supportive environment in which you can grow and develop your career

• The tools and opportunity to do work you can be proud of

• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience

• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results

• Industry leading coaching and mentoring

• Competitive salary and an excellent benefits package

Equal and Fair Opportunity

FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.

  

Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.

We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know.