Gerard Gooch

Gerard Gooch is an accomplished customer experience leader with extensive experience across various industries. Currently serving as the Head of Consumer Experience for Fujitsu Americas since August 2021, Gerard focuses on integrating customer experience into the core operations of the organization. Previously, as the Chief Experience Officer for Tesla Gigafactory NY, Gerard developed a human-centric workforce program that successfully attracted over 25,000 applicants. Gerard's background includes leadership roles in customer experience strategy at NTT Ltd., co-founding SayHello to save consumers on 411 charges, and significant contributions to technology and e-commerce solutions through ventures such as Cypherwire and Internet Publishers LLC. With a career spanning over two decades, Gerard has demonstrated a commitment to enhancing user experiences and operational efficiencies in both technology and consumer services.