Suresh Govindan is a seasoned professional in the field of telephony and technical support, currently serving as a Senior Technical Support Engineer at Genesys since December 2018, specializing in Genesys Engage/Multicloud routing and Genesys Cloud CX telephony. Prior experience includes roles as a Senior Associate Consultant at Infosys focusing on Genesys Composer, and as a Genesys Technical Consultant at Protocall One. Suresh also worked at IBM as an Application Developer, where responsibilities included Genesys support and enhancement. Suresh holds a Bachelor of Engineering degree in Electronics & Communication from Coimbatore Institute of Technology, obtained in 2013.
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Genesys
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Genesys is a company that sells customer experience and call center technology to mid-sized and large businesses.