Terence Pastrana has extensive experience in technical support and implementation within the contact center technology sector. Holding roles at Genesys from May 2017 to April 2018, Terence served as a PureCloud Implementation Consultant and a Senior Technical Support Analyst for both PureEngage Cloud and VSS. Prior experience includes working as a Support Engineer at Noble Systems, where Terence provided technical support for contact center solutions, and roles at Bidpath, Talkpush as a Systems Engineer, and Fonality as a Support Engineer. Throughout these positions, Terence demonstrated expertise in server administration, VoIP engineering, and dedicated client support, ensuring efficient resolution of technical issues and optimization of contact center operations.
Location
Scarborough, Canada
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