Paulina Martínez Solis

Customer Success Executive at Fairplay

Paulina Martínez Solis has held various roles in the hospitality industry since 2012. In 2012, they were a Becario at Fonatur. From 2014 to 2015, they worked as an Agente de servicios de huéspedes at VTF L'esprit vacances, where they were responsible for maintaining and promoting relationships with all hotel departments, handling guests' records, managing cash, and providing customer service. Paulina then moved to Grand Hyatt as a Team Leader - Agente de servicios de huéspedes, where they were responsible for opening the hotel's entertainment area, coordinating the reservation and customer service departments, managing inventory and rates, and handling administrative and operational functions. From 2016 to 2019, they worked at Gazer73, first as a Personal Partner, where they managed celebrities and their agendas, presentations, and negotiations with vendors and clients, and then as Head of Human Resources, where they created, designed, developed, and implemented the Human Resources area. From 2019 to 2021, they were a Senior Community Associate - Member experience at WeWork, where they were the first and last point of contact for their building, elevating the experience of all members, and completing scheduled, quarterly conversations with owned accounts. Currently, they are a Manager of Community Relations at Outsite.

Paulina Martínez Solis obtained a Licenciatura in Desarrollo, Planificación y Gestión del Turismo from Escuela Superior de Turismo IPN between 2010 and 2014.

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