Estephania Maupome

Estephania Maupome is an experienced professional in operations and human resources, currently serving as Operations Manager and HR at Miles since September 2020. Estephania has a background in customer support and data analysis, demonstrated through roles at Aura as a Senior Service Desk Analyst and Insikt, Inc. as a Service Desk Analyst. Estephania's expertise includes managing call center teams, providing bilingual customer support, creating operational policies, and engaging in special projects. Additionally, proficiency in tools such as Zendesk, Confluence, and Five9 complements a solid educational foundation with degrees from San Francisco State University and Foothill College in Business Administration and Management.