Oliver Nagy

Oliver Nagy is an ITIL4 Managing Professional certified Service Management expert with extensive experience in multinational and multicultural environments. Over the years, Oliver has successfully implemented and managed various ITIL framework processes, including Incident Management and Problem Management. Their professional journey includes roles at TATA Consultancy Services, Citibank, Unisys, KBC Group, and Givaudan, where they have demonstrated leadership in service delivery and continuous improvement initiatives. Currently, Oliver serves as a Service Delivery Manager at Givaudan, overseeing operations and managing supplier relationships to ensure alignment between IT and business expectations.