Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong conversation. We enable companies to talk to their customers the way people talk to their friends: seamlessly across voice, email, SMS, chat, and social media.
We're in search of an experienced DevOps engineer to join our Platform team at the Senior level. The goal of this team is to continue to build out our microservices-based infrastructure with world class scalability, redundancy, and ease of operation, and you will be playing a key role in defining and then implementing the vision for the team. You will be involved in making critical decisions that will have a far reaching impact on our technology stack from the ground up. The ideal individual will have experience and passion for cloud-native platforms, and has driven several successful projects.
Our system is a microservice architecture built primarily in Go and Node/React with Kafka used as a message bus. Services are deployed as serverless or Docker containers running under Kubernetes on AWS. We need your help to run our platform more efficiently, and help teams take advantage of promising new technologies and approaches.
What You'll Do:
- Own and drive projects, and communicate with stakeholders on requirements, progress and delivery
- Design and build a Platform-as-a-Service that promotes best practices, and is a delight for engineering teams to use
- Automate complex configuration and deployment
- Tackle challenges in the areas of
- Infrastructure Continuous Delivery
- Configuration and Secrets Management
- Disaster Recovery
Technologies we use:
- Kubernetes (Kops, EKS)
- Spinnaker, Codefresh
Applications and tools:
- Golang, Node.js, Python
- Postgres / Aurora
At Gladly we value:
Putting people first - We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company.
Focusing on the customer - We treat our customers’ goals as our own, and we work hard to achieve them.
Finding strengths in our differences - We believe that diversity and inclusion is foundational to our success. Bringing together a multitude of perspectives leads to amazing things happening.
Being humble and hungry - We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher.
Always learning - Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated.
Owning it - We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes.
Communicating it - With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice
You can also count on:
- Competitive salary and stock options
- Medical, dental, vision and life insurance
- Generous paid time off
- Generous paid parental leave
- Flexible Spending Accounts
- Wellness stipend
Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By managing customers instead of tickets, we are disrupting a $70B market and are proud to count JetBlue, Warby Parker, Crate and Barrel and and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.
Gladly has made the decision to become a full distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so.