Stephan Lacasse

Stephan Lacasse is an experienced Account Executive Director at Glassbox Digital since October 2018, specializing in solutions that enhance web and mobile experiences while addressing IT issues and boosting efficiency in contact centers. Prior to this role, Stephan served as an Account Executive and Executive Business Advisor at IBM from August 2010 to October 2018, where consultation focused on e-commerce and analytics, working with major clients such as Petco and Citigroup. Stephan's earlier career includes serving as Managing Principal of Customer Solutions at Sterling Commerce, overseeing client relationships and specialized promotions from June 2005 to August 2010, and as Engineering Manager/Solution Architect at SAIC from 2001 to 2005, managing system engineering projects. Educational achievements include a Bachelor of Science in Computer Science from the Royal Military College of Canada, along with certifications in Web Intelligence and Digital Analytics from institutions in California and British Columbia.