Júlio César is currently the Head of Customer Experience at Grana Capital, where they focus on integrating tools and optimizing customer service journeys to enhance user experience. Júlio has a strong background in Customer Experience and Success, having previously served as a Senior Customer Experience Analyst and a Customer Service Specialist. They are also a member of the Amigos do CX and the European Customer Experience Organization, contributing to strategies for customer satisfaction on a global scale. An Accounting graduate, Júlio remains committed to continuous improvement and excellence in customer service.
Location
Campina Grande, Brazil
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