Tatousha Narcisse Smith

Tatousha Narcisse Smith is an accomplished Conversational AI Designer for the UX Strategy & Design Team at Guardian Life, where a focus on user experience for digital assistants and chatbots has been emphasized since 2008. This role involves user research, collaboration with product managers, and designing effective conversation flows. Tatousha advanced to become an AI Automation Architect in 2018, specializing in RPA, Cognitive Agents, and Machine Learning, after contributing to the Agile Transformation Team. Additionally, leadership skills were demonstrated as Committee Chair for the Women's Leadership Network, forming part of the steering committee for the first enterprise employee resource group. Previous experience includes roles such as Lead Desktop Engineer at Guardian Life, and lead technical consultant positions at Peak Systems, Inc. Tatousha holds a Bachelor of Science in Information Technology from the University of Arizona, completed in 2020.