José Victor Catarino

José Victor Catarino is an experienced professional specializing in customer experience and project consulting. Currently serving as a Consultor de projetos at Guidepoint since June 2023, José analyzes client needs, defines project objectives, and provides strategic recommendations to enhance efficiency. Previously held senior leadership roles at Hurb as Coordenador de Customer Experience Sr. and at Prudential do Brasil, focusing on optimizing customer experience metrics and team performance. José's extensive background also includes positions at Afferolab, 99, and Contax S.A., where responsibilities ranged from customer success to business analysis and operations supervision. An accomplished academic, José holds multiple degrees, including a Postgraduate Diploma in Leadership and Innovation from FGV and an MBA in Business Administration, demonstrating a strong commitment to continuous professional development.